Text Classification

Learning from texts – automated saving of time and money

Understanding, enriching and routing through automated classification

Enterprises are constantly drowning in incoming information which have to be handled instantly. These include customer feedback, complaints, questions and requests from a wide variety of sources such as email, social media or dedicated communication channels. Missing out on taking care of these communications or leaving it open for a too long period of time results in serious trouble regarding trust, competence, compliance and thus, business success.

The core competence of econob lies in intelligent data and text classification with the aim of utilizing critical, unstructured, textual information. The Text Classification service supports companies in accessing untapped sources of information, preprocessing them highly customized and exploit the result directly.

The competent cooperation and good support enabled us to achieve very promising results in a short time in the automated evaluation of clinical texts.
Peter L. Reichertz, Institute for Medical Informatics of the TU Braunschweig and the Hannover Medical School

Your advantages at a glance

  • Machine learning of categorizations
  • Grouping, filtering, and indexing
  • Cross-language application
  • Objective classification of content
  • Time and resource saving
  • Immediate response times
  • Automation in real time
  • Extended content understanding

Our offer – Service for an optimal text classification

  • Text preparation and harmonization
  • Generation of meta tags
  • Hosted or dedicated setup
  • Monitoring and updates
  • Integration support

Full Automation – An important aspect for your business success

The fields of application are manifold and range from topic identification, meta tagging, information routing to alerting and reporting. Based on extensive research and innovative machine learning algorithms, econob delivers self-trained, scalable, accurate mechanisms that support companies on their way from manual text and information handling to semi-automatic and fully automated intelligent workflows.


  • Provision of training data
  • Evaluate different models
  • Deploy optimal model


  • Supply Classification Functionalities
  • Integrate Automated Labeling
  • Refine Models


  • Enriching Meta Data Records
  • Assign Labels to Topics, People, and Peer Groups
  • Automated Forwarding of Information
  • Content Interpretation

Our experts listen, analyze, plan, train, set up a tailor-made system and help with its integration.


Tailor-made for companies that do not or only insufficiently exploit machine learning for labeling and therefore miss potential business opportunities, overlook relevant content and processes or react too late or not at all.


The integration of the Text Classification service, hosted or in-house depending on requirements, is fast and easily done via the standardized REST API.


  • Offline text preparation
  • Text categorization
  • Result presentation and reporting
  • Recommendations for automation
  • Price on request


  • IT Infrastructure check
  • System setup
  • Integration support
  • Initial configuration
  • Recommendations for automation
  • Price: € 600,00 per month


  • Consulting, workshops, and training
  • Support and implementation of selected data quality steps
  • Architecture, IT, legal, classification, analytics
  • Added value through process integration
  • System development and integration
  • Attractive funding grants (up to 50 %)
  • Price on request
Selected Customer References
  • KELAG – Kärntner Elektrizitäts-Aktiengesellschaft
  • Uniquare

Information & Contact

We would be pleased to inform you in a personal conversation about the possibilities and service offers for your company. Contact our experts at

+43 650 4255624

econob – Informationsdienstleistungs GmbH
Lakeside B01a
9020 Klagenfurt am Wörthersee

Use Cases

Labeling of Topics, Routing of eMails, Priorization of Urgency, Rating of Contents, …


Coming soon…